For those worrying about their deliveries, there’s some good news from CouriersPlease (CP), one of more notable courier companies in Melbourne and Australia, who is set to implement a new service.
CP is set to implement a new, more flexible delivery scheme that will enable its customer to set alternative addresses for delivery and pick-up during after-hours, active after standard work hours, all seven days of the week.
Customers have the option to send an email to CP during their parcel’s transit to redirect parcels to alternative address of their choice, or any nominated PopShop retail outlets. If either of those options are unavailable, or undesirable, the customer has the option to give CP the authority to drop their package at the address of choice without necessitating a signature from them.
The new service allows customers who are unable to receive their packages from their homes or workplaces, if they’re unavailable due to schedule or other, unexpected factors. The service from one of the larger courier companies in Melbourne will let customers set PopShops or PopStations as the drop-off points for their parcels.
In order to increase the effectiveness of this new service, as well as to improve customer convenience, CP has plans to increase the number of PopPoints in its network. If all goes according to plan, CP should have around 1000 PopPoints in operation by the end of 2017.
CEO Mark McGinley of CouriersPlease, says that this new service will be a great boon for the company, as he believes that flexible delivery schemes are critical to ensuring that e-commerce continues growing at its pace. According to him, company experience shows that online shoppers usually select their home address as the drop-off point for deliveries, despite the high likelihood of them being unavailable to receive them, due to the fact that they have no other alternative.
McGinley states that this new service will help ease the issues of the e-commerce delivery process, alongside its PopPoints network across Australia. He adds that these offerings are not just beneficial for online shoppers, but also helpful for retailers and businesses that send their products across the Australia and the globe.
An increase in online shopping across the country has led to many courier companies in Melbourne and across the country to move into the market with flexible delivery schemes, with parcel giant DHL launching their On Demand Delivery service being a recent example.